When You Finally Reach a Long-Held Goal

When You Finally Reach a Long-Held Goal

My team met on Zoom this morning to celebrate. Since 2015 (!), we’ve been working toward a specific revenue milestone. We’ve been so close, so many times, but we’ve never met the goal. Today is the day we finally reached —and surpassed that...
1715 W. Dean: An Open Letter to Al

1715 W. Dean: An Open Letter to Al

Dear Al, I found out late Friday that you are declining to pursue my offer to purchase your building. An investor wants to buy several buildings from you.  Admittedly, I know very little about the commercial real estate business. I don’t know how long you’ve owned...
Is the Process Flawed?

Is the Process Flawed?

The word that most often comes out of my mouth with my team as we seek to continually improve our service to clients is process. If there’s a problem, my default is always to ask about the process. Is a process refinement needed? How can we update our process to...
But the fluctuations…

But the fluctuations…

Sunday morning, we woke to heavy rains. With the sunrise, the rain dwindled, then stopped and left humid, heavy air. As my friend and I started the Steamtown Marathon, which begins with a descent through several small Pennsylvania towns, we felt the weight of the...