This spring, along with everyone else in the world, I’ve experienced many of my plans and dreams being cancelled, postponed, and upended. It’s humbling to realize that the certainties and confidence I expressed in January could so easily evaporate due to...
Dear Al, I found out late Friday that you are declining to pursue my offer to purchase your building. An investor wants to buy several buildings from you. Admittedly, I know very little about the commercial real estate business. I don’t know how long you’ve owned...
The word that most often comes out of my mouth with my team as we seek to continually improve our service to clients is process. If there’s a problem, my default is always to ask about the process. Is a process refinement needed? How can we update our process to...
