The word that most often comes out of my mouth with my team as we seek to continually improve our service to clients is process. If there’s a problem, my default is always to ask about the process. Is a process refinement needed? How can we update our process to...
It’s always something: a sick mother, a dying aunt, a relationship breakdown, or a baby on the way. If it’s not happening in my life, it’s happening in someone else’s, and if it’s not happening today, it will be happening tomorrow. In my company: two dozen people,...
I got an email this morning from a woman who is interested in exploring work with my company. She asked if she could bring her 3 month old baby to a coffee meeting. I wonder if it took courage for her to ask, or what she expected my answer might be. As often as...
I’ve run 7 marathons in 5 years. When I first started training for distance, I had a favorite mantra: all I have to do is finish. I didn’t entertain the possibility that I would quit, but I also didn’t set any strict expectations on myself for finishing times....
My friend Marina is like a celebrity in our local running community. Everyone knows her. During recent races, as I’ve run alongside her, we can’t go far without someone cheering her on or calling out her name. I stand quietly beside her before and after...
