Why Do I Trust You?

Why Do I Trust You?

On a cool summer morning, a person I’d never met before dropped by for coffee. Introduced by a friend (virtually), she followed up to meet me in person. I liked her instantly, and we connected easily. Part of my trust in her came from my friend’s...
Sometimes We Fail

Sometimes We Fail

The first time I ever fired a person, I failed —in a spectacular way. I’d sensed for months that the working relationship wasn’t working out, but every time we got together, I resisted sharing constructive feedback. I resisted, month after month, until I...
Relationships Are Everything

Relationships Are Everything

As the leader of what I am now calling a blended team, I am painfully aware of the inequity between the experiences of my in-person team and my virtual subcontractors. Jessica, my assistant, has constant access to me. Our standing work stations face each...